Effective Date: 31.08.2023

Thank you for shopping at ShifaHerbal.pk. We want to ensure that you have a satisfying shopping experience with us. This Refund Policy outlines the terms and conditions under which you may request a refund for your purchases made on our website. By placing an order with us, you agree to the terms of this Refund Policy.

1. Refund Eligibility: We offer refunds under the following circumstances:

• Defective or Damaged Products: If the product you received is defective or damaged, you may be eligible for a refund. Please contact our customer service within [number] days of receiving the product, providing detailed information and photographic evidence.
• Incorrect Product: If you received the wrong product, please contact us within [number] days of receiving the product, and we will arrange for a replacement or refund.
• Non-Delivery: If you did not receive your order within the specified delivery timeframe, please contact us. We will investigate the issue and provide a solution, which may include a refund if deemed appropriate.

2. Non-Refundable Items: Certain items are not eligible for refunds, including but not limited to:

• Products that have been opened, used, or altered
• Products with visible signs of wear and tear
• Products damaged due to customer misuse or negligence
• Perishable or consumable products
• Personalized or customized products

3. Refund Process: To request a refund, please follow these steps:

• Contact our customer service at [customer service email] within the specified timeframe.
• Provide your order number, a detailed description of the issue, and any supporting documentation or images.
• Our customer service team will review your request and provide instructions on the next steps.

4. Refund Methods: Refunds will be processed using the original payment method used for the purchase. Please note that it may take [number] business days for the refund to be reflected in your account, depending on your payment provider.
5. Return Shipping: If the return of a product is required for a refund, we will provide you with instructions on the return process and, in some cases, a prepaid shipping label. You may be responsible for return shipping costs unless otherwise specified by our customer service team.
6. Changes to This Refund Policy: We may update this Refund Policy from time to time. Any changes will be posted on this page, and the effective date will be revised accordingly.
7. Contact Us: If you have any questions, concerns, or requests regarding this Refund Policy or your refund request, please contact us at info@shifaherbal.pk.

By making a purchase on ShifaHerbal.pk, you consent to the terms outlined in this Refund Policy.